An easy-to-deploy sales and service agent
The automated tool offers a unified platform that uses a broad range of methodologies to create an interactive interface to address customer queries. It is easy to deploy and the pre-defined industry models act as the primary conversational agents with your customers.
O-Chat’s self-learning algorithm identifies the intent of the conversation and responds accordingly. In the event where the machine fails to understand the intent, it immediately escalates the issue to a human agent.
One of its unique features is that the tool recognizes a customer from the data that is stored, recollect previous conversations and make necessary diagnosis to the situation. The chat-bot recognizes emotion of the customer and make quick escalations while addressing matters that require immediate attention.
The tool is absolutely easy to integrate with other business partners and it can be effortlessly trained for various categories of response systems. It uses the data to resolve issues, communicate with customers and simplify the conversion path by improving customer engagement.
The automated tool is a single unified platform that uses a broad range of methodologies to create an interactive interface to address customer queries. It is easy to deploy and the pre-defined industry models act as the primary conversational agents with your customers.
O-Chat’s self-learning algorithm identifies the intent of the conversation and responds accordingly. In the event where the machine fails to understand the intent, it immediately escalates the issue to the customer relationship agent.
One of the unique features is, the tool recognizes the customers from the data, recollect previous conversations and make necessary diagnosis to the situation. The chat-bot recognizes the emotion of the agent and make quick escalations while addressing matters that require immediate attention.
The tool is to integrate with other business partners and it can be trained for various categories. It uses the data to resolve the issue, communicate with the previous customers, simplify the customer conversion path and improve customer engagement.
O-Chat is designed to cater to your customer’s needs and issues. The smart chat boat analyzes he customer’s urgency and makes necessary escalations. Listed below are some of its additional key features.
ONPASSIVE has several unique products and tools that can help you organize and automate the operations of your business. We are constantly working to enhance your everyday IT application into AI and ML powered solutions with more features.
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