An easy-to-deploy sales and service agent
O-Chat is an automated tool that offers a unified platform that uses a broad range of methodologies to create an interactive interface to address customer queries. It is easy to deploy and the pre-defined industry models act as the primary conversational agents with your customers.
O-Chat’s self-learning algorithm identifies the intent of the conversation and responds accordingly. In the event where the machine fails to understand the intent, it immediately escalates the issue to a human agent.
One of its unique features is that the tool recognizes a customer from the data that is stored, recollect previous conversations and make the necessary diagnosis to the situation. The AI-based chatbot recognizes the emotion of a customer and makes quick escalations while addressing matters that require immediate attention.
The tool is absolutely easy to integrate with other business partners and it can be effortlessly trained for various categories of response systems. It uses the data to resolve issues, communicate with customers and simplify the conversion path by improving customer engagement.
Introduce an intelligent virtual assistant that strengthens your customer service and boosts your sales growth by achieving a new level of automation and speed with O-Chat. Increase your customer’s satisfaction rate with the Chatbot that recognizes the intent of the conversation with the inbuilt AI programming and provides the required information across various channels online.
Bring in a new level to your marketing and customer satisfaction efforts with the tool that will increase the up-selling and cross-selling of your brand. With the AI-based chatbot, O-Chat, be assured of having real conversations and completing a transaction without the supervision of a human, thereby increasing the productive output of your brand.
Upgrade your customers’ experience, boost the lead conversions, and decrease the costs of customer support with the AI-powered tool that is developed towards changing the image of conversational economy. O-Chat uses Natural Language Understanding to solve complex queries in real-time in a hassle-free manner.
O-Chat is designed to cater to your customer’s needs and issues. The smart chat boat analyzes he customer’s urgency and makes necessary escalations. Listed below are some of its additional key features.
ONPASSIVE has several unique products and tools that can help you organize and automate the operations of your business. We are constantly working to enhance your everyday IT application into AI and ML powered solutions with more features.
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