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FAQ

Looking for something else?

Here are some of the most-requested sources for information.

We can’t change your email address once you registered with it. If you registered with an off-base email, register again with the correct email address.

You can permit O-Virtual VPN in incognito as follows:
Enable “Allow in incognito.”
Open extension page

Utilizing two VPN services can cause unexpected conduct. If you’d prefer to use two VPN services, nearly quit one of them while using the other.

To reset your password, go to forgot password and follow the instructions.

We like to use WiFi! We may use minimal cellular data, and we won’t use while roaming.

Go to O-Virtual VPN application > settings > turn ‘Popular List’ off.

Go to O-Virtual VPN application > settings > turn off O-Virtual VPN

The utilization of BitTorrent on our organization isn’t permitted, and we are impeding Bittorrent traffic.

  • Mac: operating system 10.11 El Capitan and higher
  • Windows: Win 8 and higher
  • Android: version 5 and higher
  • iOS: iOS version 8.0 and higher

To manage your membership, go to your account.

O-Virtual uses multiple technologies. All clients are connected to the standard data center proxy servers using https proxy. Once a request arrives at the server the user is sent to any of the 3 directions:

  • Directly to the proxy itself
  • Routed internally to a different data center.
  • Sent to our dedicated server.

Our AI-enabled system helps to decide on the most effective route based on the customer’s need.

O-Virtual is a value exchange network. You get O-Virtual service for free in exchange for a certain amount of network and processing power when the system is not in use functioning quite similar to skype and other community network servers. To provide functionality at times O-Virtual may route the service through other people’s devices on the O-Virtual network. In return some of their traffic is also routed through your device. However it is important to note that the service is only routed and they cannot access the device.