OCHAT is an automated tool that offers a unified platform that uses a broad range of methodologies to create an interactive interface to address customer queries. As a result, it is easy to deploy, and the pre-defined industry models act as the primary conversational agents with your customers.
OCHAT’s self-learning algorithm identifies the intent of the conversation and responds accordingly. If the machine fails to understand the meaning, it immediately escalates the issue to a human agent.
One of its unique features is that the tool recognizes a customer from the stored data, recollects previous conversations, and diagnoses the situation. The AI-based chatbot acknowledges a customer’s emotion and escalates quickly while addressing matters that require immediate attention.
The conversational chatbot is easy to integrate with other business partners and can be effortlessly trained for various response systems. It uses the data to resolve issues, communicates with customers, and simplify the conversion path by improving customer engagement.
Introduce an intelligent virtual assistant that strengthens your customer service and boosts your sales growth by achieving a new level of automation and speed with OCHAT. Increase your customer’s satisfaction rate with the live chatbot that recognizes the intent of the conversation with the inbuilt AI programming and provides the required information across various channels online.
Bring a new level to your marketing and customer satisfaction efforts with the tool that will increase the up-selling and cross-selling of your brand. With the best AI chatbot software, OCHAT, be assured of having genuine conversations and completing transactions without human supervision, increasing your brand’s productivity.
Upgrade your customers’ experience, boost lead conversions, and decrease customer support costs with the AI-powered tool developed to change the image of the informal economy. OCHAT AI-based chatbot uses Natural Language Understanding to solve complex queries in real-time in a hassle-free manner.
OCHAT is designed to cater to your customer’s needs and issues. The smart chatbot analyzes the customer’s urgency and makes necessary escalations. Listed below are some of its additional vital features.
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OCHAT is an AI-driven customer service software with live chat, voice, video call support, and customer self-service.
B2B and B2C businesses can use OCHAT software for internal chat, Messaging, Lead generation, or customer support in any field like IT, real estate, Healthcare, Retail, Banking, financial, etc.
The chat routing feature helps you to prioritize and route incoming chats to the right operators based on rules and conditions that are easy to set up. Conversations can be automatically routed to operators currently handling the least amount of chats, or they can go to a queue from which operators can pick them up.
OCHAT offers a chat-bot functionality to help your business operate 24×7. This functionality enables you to capture support requests even during odd hours and answer them once operators go online. This feature also allows you to answer common questions.