AR
Our Products
Frequently Asked Questions

Looking for something else?

Here are some of the most requested sources for information.

faq-img

OWALLET is the proprietary wallet of the Onpassive ecosystem, which is used to store rewards, activate product subscriptions and transfer O-Coins (the global standardised currency within the ecosystem). OWALLET also handles PayIN and PayOUT for the customers.

On the ONPASSIVE website, click on products in the top right corner of the screen to visit the OWALLET product page.

Make sure that you complete the captcha field at first. Without properly completing the captcha, you will not access the email verification.

The reason is that if you enter the wrong code 3 consecutive times, the user will get blocked, and the reset instructions will be sent to their email address.

Sorry, we need the secondary email address.

For security purposes, please provide only the email address that you use.

No. Code based verification is a one-time activity. The user needs to enter only the email address and verify the captcha from consecutive login attempts.

Don’t worry. If you didn’t do any activity for 5 minutes after login in, the session would log out automatically. If you have done any activity after login, it will wait for 10 minutes and then auto log out.

Once a user is blocked, the email’s reset instructions will be sent to the email id in the form of a link. Once the user clicks on the link, it will land on another page to ask for a new password. Once a new password is entered and submitted, the user needs to refresh the OWALLET log in page and proceed.

The secondary email id the user is providing should be a valid one and should be active. If the entered email address is incorrect, the user will not receive the code.

On the wallet homepage, you will see 2 fields Funding and Withdrawal wallet. Just click on the Funding wallet, then you will be able to access all features under it.

On the wallet homepage, you will see 2 fields Funding and Withdrawal wallet. Just click on the Withdrawal wallet, then you will be able to access all features under it.

To move O-Coins to the withdrawal wallet, at least one product should be activated.

No. the Feature is in progress, and it will be available in future.

No, you can’t.

No, activation is mandatory.

Subscription is an activity that the user needs to subscribe to ONPASSIVE as a founder. Activation of products comes after subscription.

Under funding wallet, please click “Use -Coins for activation”, and it will land on the products page. Each product will have price details and activate button below the product to start. Click on the activate button.

The O-Coins will move from funding to withdrawal wallet, and the balance in the withdrawal wallet will increase; on the other side, total earned points will decrease.

Transferring O-Coins is a cash-out process. We do as much possible best practices to keep you more secure. We involve certain checkpoints where we need you to confirm that you are doing the transaction.

On the funding wallet page, please click on Transfer O-Coins to other wallets, enter the O-Coins count and wallet id on the next page, fill out the code you receive in your secondary e-mail and submit it. You will receive a successful message if entered details and code are correct.

No, you can transfer only the available earned points or lesser than that.

If you have 0 O-Coins as total earned O-Coins, then you will get a pop-up.

Transferring O-Coins is a cash-out process. We do as much possible best practices to keep you more secure. We involve certain checkpoints where we need you to confirm that you are doing the transaction.

Moving O-Coins from funding to withdrawal wallet is an interaction between your wallets and not with other wallets. It happens within your wallet itself. Keeping in mind that if they try to withdraw O-Coins from the withdrawal wallet, they need to complete the secure email verification.

PAY IN feature is currently in progress, and it is not available for user access at present.

Currently, that feature is not available.

Please click on Transaction history under funding wallet; you will see the date and date calendar on the next page. Choose dates in both the calendars and then click submit button. You will then see a PDF file downloading to your system and a successful message on the OWALLET screen.

You can choose only a maximum of 6 months as a range.

Currently, it is available only in PDF format.